Eight weeks, countless phone calls, and a three hour installation appointment later, we have internet!
Needless to say, I'm not thrilled with the customer service we've received from the provider thus far, but unfortunately in our area, we only have one option for internet service.
After talking with the contractor that came out to do the installation, he said what it boils down to is a lot of the techs are just lazy. They probably drove by, saw the rural setting, didn't even check the lines, and just cancelled the service request as not being able to do it.
Luckily for us, I wasn't buying that.
The contractor that came out said that since we did finally get a successful installation, and it was proven that the previous contractor pretty much lied to get out of doing the work, that he'll probably lose his contract with the utility.
Good. With the job market the way it is I'm sure there are plenty of hard-working, customer-oriented people out there who would just love to jump in and take his spot.
And now... we have internet.